How does the sizing fit, i'm not sure what size i am?
Please look at our size chart for a guided measurement. However most of our collection runs true to size.
Please note all 'Unisex' items are in Male sizing - for women please size down if purchasing unisex or male items. (unless you want the oversize look)
Do you offer wholesale?
Yes we offer wholesale! Please send us an email if you want to know more.
I have my own business and want to get uniforms made with my logo. Can you do this?
Yes of course! Please send us an email with your logo and all the details to firstname.lastname@example.org
Whats the difference between the font BLOCK and Cursive? Please see below
What if i spelt something wrong in the personalisation box? Unfortunately once we receive your order, we will personalise your product exactly how it is written in the personalisation text box. (case sensitive). We will not make assumptions on what you have written, as we have a process and backlog of garments to personalise, and we'd like to work efficiently to ensure we have your garment made as early as possible.
What is your returns policy?
We offer returns on our 'Ready to Wear' collection if the item has not been worn and still in brand new condition.
However, unfortunately for our 'Custom Personalised' products, unless there is a major mistake on our part (eg we embroidered on the wrong size garment), we will not be able to accept returns or exchanges. This is due to every item being made-to-order.
Who do I contact if I am not satisfied with my order?
Drop us an email at info@EssentialPieces.com.au and we will attend to your enquiries as soon as possible! We aim to please.
How long will it take to dispatch the order?
Every Essential Piece is made to order, therefore it will take 2 – 4 business days to complete production.
How long does shipping take?
Generally shipping varies on your location. See below for shipping times. (please note these are just estimates created by third-party service providers)
Victoria: 2 business days
Interstate 5 – 7 business days
International 7 – 14 days